Frequently Asked Questions
Do You Have A Question? Is It Below?
Over time we have been asked just about everything to do with electronic candles. We have put together a comprehensive list of these questions so that hopefully if you have one it is answered below. Should you not be able to find an answer please do just contact us and no doubt we will be able to answer it.
Please find your question under “All” or click the relevant section that may apply?
Is there a question that you have, that is not answered here? We have a Live Chat service 9am-5pm Mon-Fri – bottom left of your screen.
- All
- Candle Operation and Performance
- General
- Liquid Wax Candle
- Low Voltage Mains Powered Candle Systems
- Shipping And Delivery
- Smart Flame Candles
- VAT and Pricing
- Warranty/Guarantee, Returns and Exchange
A – Amber (A More Harsh Yellow)
WW – Warm White (Whiter/Brighter)
CL – Candle Light (Softer More Realistic Candle Colour)
Very simply – Candle Light (CL) is the most realistic.
Over years of development we have fine tuned the art of the LED Candle and because we are streets ahead of any competition we have varying colours that we offer. Warm White and Candle Light are the most popular. Candle Light is the most realistic however Warm White “Appears” brighter (it’s not, white light on the eyes is more prominent) which makes it stand out a touch more.
Candle Light (LEFT) – Warm White (Centre) – Amber (RIGHT)
*the below is a representation only
Liquid Wax Candles are a clean, safe, and economical alternative to traditional hard wax candles. Our fuel cells are of the highest quality available anywhere on the market and once they are used can be simply discarded.
We offer a wide range of Liquid Wax Candles with varying burn times and sizes to suit varying requirements. Please see each product which will indicate dimensions, burn time and case size.
Liquid Wax Candles are far far safer than regular hard wax candles. If they were to be knocked over a very minimal amount of fuel may escape, if any. Simply as it is non-flammable this will not burn without the wick.
If the candle flame on the wick does not go out, it will not flare or flash because the fuel has a very high ignition point, which makes is part of the added safety.
The whole unit is disposable – therefore the wick will last until all of the fuel has been used. So very simply, this is of no concern.
No.
The fuel is not flammable and is categorised as combustible. As it is fully contained and sealed it has very low risk associated with it. Documentation can be provided if required.
The simple answer is yes. Smart Flame candles are the absolute benchmark in LED candle technology. We have clients who see these and are instantly wowed by just how realistic they are. We would say try them for yourself and if you are not entirely happy, we do offer a 14 Days Returns policy.
Since our beginnings many years ago we have always tried to achieve the very highest levels of quality and as technology has moved on, the most realistic where possible. And we can comfortably say – to this date nothing better exists.
When we say 360° we mean it in two senses.
Because of the way the candle is designed – the physically moving flame is visible from every single angle if you were to walk around it in a circle.
However we also mean that the flame movement is 360° across every single axis possible. Therefore simulating as closely as possible to a real flame.
Please see the video below to see a product demonstration. This will also demonstrate the features of these candles.
We offer our Tea Lights in 3 different colour options. To see the representative difference see the image below.
Where possible we like to give you and ourselves room to breath and keep stress to a minimum
However
Yes, we can pull out all the stops to try and make something happen! We cannot pull rabbits out of hats but we can do pretty magical things! We will certainly try for sure!
We appreciate that there are multiple options to choose between with differences in functionality between them. Hopefully the comparison chart will help with your requirements and help you make an informed decision.
Yes – Also known as Low Voltage Candles. Smart Candle have a range of systems suitable for every use, big or small. Please click the link below to be directed to this page.
Ultimately Low Voltage systems are very simple. However please find below different instruction sheets for the varying systems. If you are still unsure please do just give us a ring and we will happily talk you through it.
Please Click Which One You Would Like To View:
Click To View: Low Voltage 1-4 Candle System Instructions
Click To View: Low Voltage 20 Candle System Instructions
Yes. And far more than you would probably think! Seriously…
Yes, the majority of our candles are made from real paraffin wax, that is the same kind of wax that is used in real, wick burning candles.
Our Wax Pillar candles if exposed to excess heat will melt and will also contract and crack if they are exposed to the cold. Treat them as if they are no different to a real candle.
The LEDs used in flameless LED candles consume very minimal power in comparison to the LEDs used in light bulbs for example. The useful life of an LED is typically defined as the time it takes for the brightness to decline by 70% from its initial brightness.
We work on the basis that a candle should for 50,000 Hours of life however this can go up. However 5 – 6 Years of the highest performance is a good benchmark.
There is a very complicated different set of connotations to this answer. However we will keep it understandable.
A regular candle will be providing approximately 5.5 Lumens to 6 Lumens give or take.
Smart Candles aim to directly simulate a real candle and will provide 5 – 6 Lumens, product dependent. Rechargeable candles are brighter than battery operated variants. However please do just contact us if you are unsure.
Very Very Simply – 20 Years of development has got us pretty much spot on – like for like.
Simply put, YES. Unfortunately for “our competitors” we operate in a different ball park altogether. We have been in the industry for 20 years. We created the first ever working model of an LED Candle in 1997! From there it has developed and our client base has grown and includes some of the highest regarded companies and individuals in their respective industries.
Smart Candle is widely known and renowned in the industry for our quality, performance and reliability as well as offering a total solution range of products.
Having our own factory also gives us the ability to facilitate one off projects where a regular day to day solution cannot be found.
Luminara is a premium brand of moving flame electronic candles.
We offer a 14 Day Money Back Guarantee. As long as items are returned unused and in all original packaging and in pristine condition, we will be able to offer a refund to the full value – less delivery cost. Alternatively we can offer an exchange for a more suitable product/s. If you wish to discuss this with us please do not hesitate to contact us and we will look to sort any issue very quickly indeed.
Please contact us immediately and we shall assess the issue in hand and deal with the problem in an appropriate and timely fashion. Please see our Returns Policy for more details.
We aim to dispatch all orders on the same day they are placed (Excluding weekends and public holidays) Orders placed over the weekend are shipped the following Monday.
Within the UK standard delivery service is a 48 Hour service. However orders placed BEFORE 2pm are available for Next Day or Pre-Noon Next Day delivery.
Orders outside the UK can take from anywhere between 2-9 days, location dependent. However for more information please look at our delivery options.
*IMPORTANT – UK NEXT DAY SHIPPING CUT OFF IS 1.30pm – orders placed after 1.30pm for next working day delivery will not arrive on the next working day!
Yes. Prior to shipping this is possible. Please contact us with full order details at the earliest available opportunity.
Yes. We can ship anywhere in the world. For prices and estimated transit times please see the delivery options.
Yes. When you check out you will be given an option to ship to a different address as your billing address. When inputting your address please provide full and proper address information to make sure we are able to ship promptly without delay.
Various methods are available; PayPal, Credit/Debit Card (Excluding Amex), Bank Transfer, Cheque (UK only), Purchase Order. To pay through bank transfer, cheque or purchase order, please contact us
We are the manufacturer. Importantly every candle that we sell has been produced in our own factory. Very importantly this allows us to guarantee the quality of our goods and to offer such a wide range at great prices.
Yes. We stock a full range of replacement items for all of our systems. Please see the Spares and Accessories section to find what you may need. We have a range of different systems so please be sure to check that what you are purchasing is correct using the product information and pictures. If you are unsure please do just contact us and one of the team will help identify what you require.
Yes. All of our candles come with a 1 Year Warranty. Please see 1 Year Guarantee Page for more information.
Yes. For Rechargeable Candles – UK, CE and UL adaptors are available which can be selected when you place an order.
Ultimately – the Smart Flame product range has a greater level of refinement and enhanced features in comparison to Luminara Candles in numerous facets. Please click below to see the comparison between product lines.
Yes. We have a range of products which are designed to be used in all weather. Please click the link below – Please check individual products to make certain that these are suitable for outdoors! or new “Smart Flame Moving Flame candles are a perfect solution these are IP rated for outdoor use
Some candles are Remote Control Enabled (IR) however some are not. Please check the product description to see if the candle has this functionality.
Candles that have a “Remote Control” feature will state IR Enabled , unless marked ie “FREE REMOTE” the remote control is not included.
Our office is open Monday to Friday (Excluding Bank Holidays) 9am to 5pm.
We are contactable in varying ways.
Telephone: 01753 621 777
Email: enquiries@smartcandle.co.uk
Or via Contact Us
If your parcel hasn’t arrived after the expected delivery time as indicated on our delivery options, please do just contact us and we will provide prompt and accurate information as quickly as possible.
Alternatively please use a tracking number (if provided) to track your parcel with the specific carrier. Unfortunately very occasionally delays can occur which we have no control over. Additionally if ordering outside of the EU please note that formal customs clearance can add 48 Hours to any service. However we will always do our best to help where possible.
Depending on Order location, Item/s or service availability – your delivery will be made by either – Royal Mail, TRACKED service in the UK or FedEx
The vast majority of all of our shipments will require a signature to be delivered. We operate this method to ensure that deliveries are made to the correct parties and in an efficient manner.
As we ship all over the world and have varying methods, please see shipping and delivery for more information on this and what will apply to you.
Yes. If you would like to exclude prices we will be happy to do this. Please contact the office with full order details requesting to ship with a delivery note with no prices.
For orders within the United Kingdom, VAT is included in the price.
All shipments to countries outside the UK are shipped without UK Sales Tax (VAT) when the goods arrive at the destination,
FEDEX our shipping partners will issue a request for local Sales Tax and any Duty to be paid.
At this current time this is not something we offer.
Yes. Bulk discounts are available on the website. Should a certain quantity be fulfilled as illustrated on each product then a price break will be applied and carried forward into your shopping cart. If you would like to discuss anything specific please do just contact the office and they will most certainly be able to help.
The batteries used within our Smart Candles are readily available from most supermarkets. However they can also be purchased through ourselves and we are markedly cheaper than retail shops. Please see the Spares and Accessories category for more information.
Yes. Treat your rechargeable candles as you would your mobile phone. Periodically allow your rechargeable candles to discharge fully and then fully recharge them.
The majority of all products are supplied WITHOUT batteries. However please check individual product information as this could well not be the case.
No. LED technology is a non-heat generating form of light.
All of our candles have a gentle electronic flicker to simulate a real candle. However on certain rechargeable candles there is an option to turn this off. Please check the product information to see if this applies.
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